FAQs
FAQ Topics
General Enquiries
We offer comprehensive travel services, including customized itineraries, all-inclusive tour packages, air ticketing, visa assistance, and 24/7 customer support.
Absolutely! We specialize in creating tailor-made travel plans to suit your preferences, interests, and budget. Just let us know your requirements, and we’ll design the perfect itinerary for you.
Yes, we provide complete visa assistance, including document preparation, submission guidance, and follow-ups, to ensure a hassle-free application process.
Yes, most of our packages cover transportation, accommodations, meals, sightseeing, and activities. However, specific inclusions may vary by package, so be sure to check the details before booking.
You can book your tour through our website, by contacting our customer service team, or by visiting our office. We’ll guide you through the process to ensure a smooth booking experience.
We accept a variety of payment methods, including credit/debit cards, bank transfers, UPI, and cash payments (where applicable).
Our cancellation policy varies depending on the package and services booked. Please refer to the terms and conditions for your specific booking or contact our team for more information.
Yes, we offer family-friendly packages with activities and accommodations designed to ensure comfort and enjoyment for travelers of all ages.
Yes, we provide special discounts for group bookings. Contact us for details and to get a customized quote for your group.
Our 24/7 customer support team is always available to help you with any issues or emergencies during your trip.
Some of our packages are pet-friendly. Let us know your requirements, and we’ll suggest options that accommodate your furry friends.
You can subscribe to our newsletter, follow us on social media, or regularly check our website for the latest updates and promotions.
A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart. I am alone, and feel the charm of existence in this spot, which was created for the bliss of souls like mine. I am so happy, my dear friend, so absorbed in the exquisite.
A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart. I am alone, and feel the charm of existence in this spot, which was created for the bliss of souls like mine. I am so happy, my dear friend, so absorbed in the exquisite.
A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart. I am alone, and feel the charm of existence in this spot, which was created for the bliss of souls like mine. I am so happy, my dear friend, so absorbed in the exquisite.
A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart. I am alone, and feel the charm of existence in this spot, which was created for the bliss of souls like mine. I am so happy, my dear friend, so absorbed in the exquisite.
A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart. I am alone, and feel the charm of existence in this spot, which was created for the bliss of souls like mine. I am so happy, my dear friend, so absorbed in the exquisite.
A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart. I am alone, and feel the charm of existence in this spot, which was created for the bliss of souls like mine. I am so happy, my dear friend, so absorbed in the exquisite.
You can book a tour through our website, by contacting our customer service team via phone or email, or by visiting our office. We’ll guide you through the process to ensure everything is seamless.
We accept a variety of payment methods, including:
- Credit and debit cards
- Bank transfers
- UPI and mobile wallets
- Cash payments (where applicable)
Yes, we offer flexible payment options for select packages. Please contact our team to learn about installment plans and eligibility.
Once your payment is received, you’ll receive a confirmation email with your booking details, payment receipt, and itinerary (if applicable).
Some tours allow a “book now, pay later” option for a limited time. Contact us to check the eligibility of your chosen package.
No, we do not charge additional fees for online transactions. However, your bank or payment provider may levy standard transaction fees.
Yes, modifications can be made depending on the tour and availability. Additional charges may apply for changes to dates, accommodations, or services.
Refunds depend on the timing of your cancellation and the package terms. Please review the cancellation policy at the time of booking or contact us for specific details.
Absolutely. We use secure payment gateways with encryption to ensure your payment information is safe and confidential.
Yes, we provide special discounts for early bird bookings on select packages. Check our website or contact us for the latest offers.
If you have a promo code, you can apply it during the online payment process. Alternatively, share the code with our team when booking offline.
If your payment fails, don’t worry! Contact our team, and we’ll assist you in resolving the issue and securing your booking.
Yes, an invoice is automatically generated and emailed to you after payment. If you don’t receive it, let us know, and we’ll resend it promptly.
Yes, we offer flight booking services for both domestic and international travel as part of our tour packages or as a standalone service.
Absolutely! Our team can help you find the most convenient flights based on your preferences, budget, and travel schedule.
Yes, we specialize in group flight bookings and can secure group discounts where applicable. Let us know your requirements for a tailored solution.
Many of our packages include airfare, but it depends on the specific package. Check the details of your chosen package or consult with our team for clarification.
Yes, we can assist with seat preferences, special meal requests, or any other requirements. Let us know your preferences during booking.
Yes, we offer flexible flight options, including one-way, round-trip, and multi-city itineraries to suit your travel needs.
Once your booking is finalized, you’ll receive an email with your flight confirmation details, including the PNR number and e-ticket.
In the event of delays or cancellations, we will assist you in rebooking or finding alternatives. We recommend checking with the airline directly for real-time updates as well.
Yes, rescheduling or canceling is possible but subject to airline policies and applicable charges. Contact us for assistance with the process.
Yes, we can help you arrange travel insurance that covers flight-related issues such as delays, cancellations, or lost luggage.
Yes, booking flights early often allows us to secure better deals. Let us know your travel dates as early as possible for the best rates.
We provide guidance for online check-in and can assist with documentation to ensure a smooth process at the airport.
Yes, we can help you add extra baggage allowance as per airline policies. Additional charges may apply.
We provide visa assistance to ensure you have all the necessary documents for international travel.
If you miss your flight, contact us immediately. We’ll help you explore rebooking options and coordinate with the airline.
Yes, we provide hotel bookings as part of our tour packages or as a standalone service. We offer a wide range of options to suit your preferences and budget.
Most of our tour packages include hotel accommodations. Check the package details or consult our team for specifics.
We offer various options, including budget hotels, luxury resorts, boutique stays, homestays, and serviced apartments, depending on your destination and preferences.
Absolutely! Let us know your preferences, such as location, amenities, or hotel category, and we’ll do our best to accommodate your request.
Yes, we have options for family-friendly and pet-friendly hotels. Share your requirements, and we’ll find the perfect stay for you.
Early check-in and late check-out depend on the hotel’s policy and availability. We can assist in making these arrangements upon request.
Yes, we can coordinate with hotels for special requests like room upgrades, birthday arrangements, honeymoon setups, or additional amenities.
Many of our packages include complimentary breakfast. Check the package details or hotel information for specifics.
Yes, changes or cancellations can be made based on the hotel’s policy. Cancellation fees may apply, so it’s best to review the terms during booking.
Yes, we can recommend hotels close to landmarks, beaches, business hubs, or any preferred location. Let us know your preference when booking.
Our 24/7 support team is here to assist. If you encounter any issues with your accommodation, contact us immediately for resolution.
Yes, we offer group booking discounts for hotels. Contact us with your group size and requirements for a customized quote.
Once your booking is finalized, you’ll receive a confirmation email with the hotel details, booking reference, and any additional information.
Of course! We can arrange accommodations tailored for special occasions like weddings, anniversaries, or corporate events.
Yes, we can recommend eco-friendly and sustainable lodging options for environmentally conscious travelers.
Many of our tour packages include meals such as breakfast, lunch, and dinner. Specific inclusions depend on the package, so please check the details or consult our team.
Yes, we strive to accommodate dietary preferences such as vegetarian, vegan, gluten-free, or other specific requirements. Please inform us in advance so we can make suitable arrangements.
Absolutely! We incorporate authentic local cuisine experiences into many of our tours to give you a taste of the destination’s culture and flavors.
Drinks such as water, tea, or coffee may be included with meals, depending on the package. Alcoholic beverages are typically not included unless specified.
Yes, we can arrange special dining experiences such as candlelight dinners, beach picnics, or celebration meals. Let us know your requirements, and we’ll handle the rest.
We recommend reputable and hygienic options for trying local street food. Your tour manager or guide can provide suggestions to ensure a safe and enjoyable experience.
Yes, we can arrange packed meals or snacks for long day trips, treks, or excursions. Just let us know in advance.
Meals during transit depend on the specific transportation service. If not included, we can help arrange meals or recommend options.
If you have food allergies, please inform us at the time of booking. We’ll coordinate with hotels and restaurants to ensure your meals are safe and suitable.
Accordion Content
We provide a variety of vehicles based on group size and tour requirements, including air-conditioned buses, minibusses, SUVs, sedans, and luxury vans.
Yes, all our vehicles are equipped with comfortable seating, ample legroom, and modern amenities to ensure a pleasant journey, even on long-distance routes.
Yes, road travel between destinations and for sightseeing is included in most tour packages. Check the details of your chosen package for specifics.
Absolutely! For personalized or family tours, we can arrange private vehicles to match your preferences and schedule.
Accordion Content
Yes, we schedule regular breaks for refreshments, meals, and restroom stops to make the journey comfortable for everyone.
In the rare event of a vehicle breakdown, we ensure a swift resolution by providing an alternate vehicle to minimize delays and inconvenience.
We prioritize safety and select routes that are well-maintained and secure. Our drivers are experienced and trained to handle diverse road conditions.
Seat allocation is typically on a first-come, first-served basis or based on group dynamics. For private tours, seating preferences can be discussed in advance.
While refreshments are not typically provided during road travel, we do make stops at clean and reliable outlets for snacks and meals. For special requests, please let us know in advance.
Yes, we can arrange child or booster seats upon request for families traveling with young children. Please inform us during the booking process.
Some of our premium vehicles are equipped with Wi-Fi and USB charging ports. Let us know your preferences, and we’ll accommodate where possible.
Yes, many vehicles have entertainment systems for music or movies during the journey. Feel free to bring your own playlist or movies if preferred.
Our vehicles are cleaned and sanitized before every trip, and additional hygiene measures are taken during tours to ensure passenger safety.
Large tour buses may have restrooms on board, but this depends on the vehicle type. For all tours, we schedule regular restroom breaks.
Absolutely! If you’d like to explore scenic routes or make photo stops, let your tour manager know, and we’ll do our best to accommodate your requests.
If you’re running late, contact your tour manager immediately. While we strive to accommodate delays, it’s essential to stay on schedule to avoid impacting the group.
Wi-Fi availability depends on the accommodations and transport. While some hotels and vehicles offer Wi-Fi, we recommend having a local SIM card or portable hotspot for connectivity.
Yes, you can leave the group during free time or optional activities, but inform the tour manager in advance and ensure you return at the designated time and place.
Our guides and tour managers primarily speak English, but tours in other languages may be available upon request. Let us know your preferences while booking.
For most tours, entrance fees to listed attractions are included. Check your itinerary or ask our team for clarification.
Inform your tour manager immediately. We will assist in locating lost items or reporting them to the appropriate authorities if needed.
The amount of walking varies by tour. We provide detailed itineraries with activity levels to help you choose a tour that matches your comfort level.
Yes, you’re welcome to carry snacks and drinks. However, please ensure you follow local rules and maintain cleanliness during the journey.
Activities vary by destination but may include sightseeing, cultural experiences, adventure sports, guided tours, and leisure time. Your itinerary will have all the details.
We have emergency protocols in place, and our tour managers are trained to assist. Additionally, we provide details of nearby hospitals or clinics at each destination.
Yes, many tours include group activities such as dinners, team-building games, or shared excursions to foster camaraderie among travelers.
We will do our best to accommodate changes, but they may be subject to availability and additional charges. Discuss with your tour manager for assistance.
Yes, most tours include free time for personal exploration, shopping, or relaxation. Refer to your itinerary for details.
Tips are usually not included and are at your discretion. Your tour manager can provide guidance on customary tipping practices.
Your tour manager is your primary point of contact and is available throughout the journey to address any questions or concerns you may have.
Yes, most international destinations require a visa. The specific requirements depend on the country you’re visiting and your nationality.
Yes, we provide visa assistance, including guidance on required documents, application processes, and timelines.
Visa fees are generally not included in the tour package unless specified. These are paid separately and depend on the destination’s requirements.
We recommend applying for a visa as soon as your tour is confirmed. Processing times vary by country but can take anywhere from a few days to several weeks.
Common requirements include:
- A valid passport (with at least 6 months validity)
- Recent passport-sized photographs
- Completed visa application form
- Travel itinerary
- Proof of accommodation and return tickets
- Financial proof (bank statements, etc.)
- Travel insurance (for some destinations)
While we assist with the application process, visa approval is solely at the discretion of the respective embassy or consulate.
If your visa is denied, we can help identify the reasons and guide you on reapplying if possible. Note that visa fees are non-refundable.
Yes, children typically require their own visas for international travel. We can assist with the documentation and application process.
Yes, we can guide you on expedited processing for certain destinations. Additional fees may apply for urgent applications.
An e-visa is an electronic visa that can be applied for online. If your destination offers e-visas, we can assist you with the application process.
Some countries require transit visas for layovers, depending on the duration and airport regulations. Contact us with your travel details, and we’ll guide you accordingly.
Contact your country’s nearest embassy or consulate immediately. Your tour manager can assist in locating the embassy and arranging for emergency documents.
Certain visas, such as the Schengen visa, allow travel across multiple countries within the region. We’ll inform you if your tour includes such destinations.
Many countries require proof of travel insurance as part of the visa application process. We can help you secure the necessary coverage.
If your visa is delayed, inform us immediately. We’ll help explore options such as rescheduling your tour or adjusting the itinerary.
While travel insurance may not be mandatory for all destinations, we highly recommend it for your safety and peace of mind. Some countries require it as part of the visa application process.
Some policies include coverage for adventure activities like skiing, scuba diving, or trekking. However, you may need to purchase additional coverage for high-risk activities.
Certain providers offer coverage for pre-existing medical conditions, but this typically requires disclosure during the application. Additional premiums may apply.
It’s best to purchase travel insurance immediately after booking your trip to ensure coverage for unforeseen events before departure.
While not always mandatory, travel insurance is highly recommended for group tours to protect against unexpected situations.
Most insurers provide digital copies of your policy. Keep a backup on your phone or email, and contact your provider for assistance if needed.
Some policies offer coverage for missed flights due to delays or unforeseen circumstances. Review your policy details for specific terms.
Yes, many insurance providers allow extensions. Contact your insurer before your policy expires to request an extension.
Common exclusions include:
- Unapproved medical treatments
- High-risk activities without additional coverage
- Losses due to intoxication or illegal activities
- Pre-existing conditions not declared during purchase
Common exclusions include:
- Unapproved medical treatments
- High-risk activities without additional coverage
- Losses due to intoxication or illegal activities
- Pre-existing conditions not declared during purchase