Terms And Condition
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1.1 Thank you for choosing Next Tour Company. We strive to ensure you have a seamless and memorable holiday experience. To avoid any misunderstandings, we kindly request you to read, understand, and agree to the following Terms and Conditions, along with our Privacy Policy, before booking any tour, holiday, service, or transaction with Next Tour Company. This applies whether booking occurs at our sales offices, through a sales partner, on our website, via our mobile application, or by any other means. Once you book a tour or service with Next Tour Company, it is understood that you provide your unequivocal consent to accept and comply with these Terms and Conditions. Should you disagree with any part of these terms, we advise you not to proceed with the booking.
1.2 These Terms and Conditions apply to all group tours, personalized holidays, corporate tours, and any other services or products, whether domestic, international, or inbound, provided by Next Tour Company.
1.3 Next Tour Company retains the sole authority to interpret the provisions of these Terms and Conditions.
1.4 Next Tour Company reserves the right to modify, amend, add to, or waive any stipulation, representation, term, or condition outlined in these Terms and Conditions.
1.5 In the event of unforeseen circumstances, force majeure situations, or changes in government policies, Next Tour Company reserves the right to replace any part of these Terms and Conditions with a valid and enforceable alternative provision.
1.6 Each clause of these Terms and Conditions is severable, and if any provision is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain fully effective and enforceable.
1.7 These Terms and Conditions, along with any booking-related terms and communications provided from time to time, constitute the entire agreement between you and Next Tour Company.
1.8 No agreement between you and Next Tour Company will exist until the initial registration amount or deposit, as applicable, has been received by the company.
Description
The Terms and Conditions outlined in this Agreement will be referred to as the Next Tour Company Terms and Conditions or simply as Next Tours Terms and Conditions. These terms may also be known as Rules and Regulations. In this context, Next Tour Company may be identified by various terms including “Next Tours”, “the Company”, “the Organization”, “we”, “us”, or “our”. Individuals who engage with the services of Next Tour Company will be referred to as “You”, “Your”, “Guest(s)”, “Traveler(s)”, “Client(s)”, “Customer(s)”, “Tourist(s)”, “Pax”, or “Passenger(s)”. Additionally, the official website and mobile applications provided by Next Tour Company will collectively be referred to as the “Website”.
Definitions
3.1 Next Tour Company will be referred to by its brand name “Next Tours”, and both these names will be considered interchangeable and used synonymously.
3.2 The term “Website” refers to the official website of Next Tour Company, and “Web page” refers to any individual page on the Next Tours Website.
3.3 “Brochure” refers to a document containing tour details, which may include printed brochures, E-brochures, itineraries, leaflets, booklets, travel planners, price lists, tour information emails, or similar materials.
3.4 “Tour” refers to any Domestic, International, or Inbound tour organized by Next Tour Company.
3.5 “Group Tour” refers to a scheduled tour with a minimum number of participants, usually 20 guests for domestic tours and 30 guests for international tours.
3.6 “FIT” means Free Independent Travel, and “GIT” refers to Group Inclusive Tour.
3.7 “Corporate Tour” refers to tours designed for corporate clients, including industries, institutions, independent organizations, and ad-hoc groups or individuals, typically for meetings, incentives, conferences, exhibitions, seminars, team building, and similar events. This is also referred to as the MICE segment (Meeting, Incentive, Conference, Exhibition).
3.8 “Customized Holiday” refers to a personalized holiday tailored according to the requirements of an individual guest. This is also known as FIT.
3.9 “Inbound” or “India Inbound” refers to tours, packages, or services provided to foreign nationals or non-resident Indians, offering them the opportunity to explore India and the Indian Subcontinent.
3.10 “Specialty Tour” refers to tours designed for specific interests, such as Honeymoon, Women’s, Senior’s, Singles’, Short Trips, Cost Savers, Festival Tours, Adventure Tours, Trekking, and other specialized tours.
3.11 “Sales Partner” refers to authorized travel agents who have the necessary licenses and infrastructure to sell Next Tour Company tours and services. These partners may include Preferred Sales Partners (PSPs), Key Sales Partners (KSPs), Overseas Sales Partners (OSPs), and franchisees.
3.12 “Travel Advisor” refers to an authorized sales representative who assists guests in booking their tours or services.
3.13 “Associate/Destination Management Company (DMC)/Contractor/Supplier/Vendor” refers to service providers involved in tours or packages, such as airlines, cruises, hotels, transport services, restaurants, caterers, sightseeing attractions, entertainment venues, etc.
3.14 “Tour Manager/Tour Leader/Tour Escort/Tour Assistant” refers to a person designated by Next Tour Company to conduct tours as per the itinerary, assisting and guiding guests during the tour.
3.15 “Guest(s)” refers to all individuals, tourists, travelers, vacationers, sightseers, visitors, backpackers, or customers who have registered for or inquired about a tour or package or booked a tour by making partial or full payment for a scheduled tour, customized package, or other services.
3.16 “Gender” indicates that the masculine gender includes the feminine and vice versa, while singular terms include their plural forms and vice versa.
3.17 “Tour Price” refers to the amount specified in the Tour Price Grid on the Next Tour Company Website, mobile apps, emails, brochures, advertisements, and other promotional materials, which is the price guests must pay to book the tour. Taxes and surcharges are payable in addition to the tour price.
3.18 “Child” refers to a guest who is under 11 years of age.
3.19 “Infant” refers to a guest who is under 2 years of age.
3.20 “Extra Bed” refers to an additional roll-on mattress placed in a twin or double room.
3.21 “Surcharge” refers to any additional charges or fees over and above the original tour price, which may occur due to peak seasons, special events, or charges imposed by associates, suppliers, contractors, or government authorities.
3.22 “Peak Season” and “Super Peak Season” refer to times of the year when demand exceeds supply, resulting in higher costs. This includes but is not limited to summer vacations, festivals like Diwali, Christmas, New Year holidays, and major national or international events.
3.23 The “First Day”, “Last Day”, or any “Day” of the tour begins at any time during the day or night at the first destination, depending on the arrival time of the guest’s transport, such as a flight, train, or cruise. A "Day" may refer to any part of the day or a full 24-hour period.
3.24 “Meal Service” on the tour includes pre-arranged meals such as breakfast (B), lunch (L), dinner (D), snacks, and mineral water as specified in the tour itinerary.
3.25 “Jain Meal” refers to food prepared without onion and garlic, served at lunch and dinner during the tour, as per the itinerary. This meal option may be served as a buffet or table service.
3.26 “VISA” refers to the Visitor’s International Stay Admission, a document granted by immigration authorities to allow foreign nationals to enter, remain, or leave a country. Next Tour Company acts as a facilitator but does not have any role in the approval or rejection of a visa.
3.27 “Force Majeure” refers to unforeseen circumstances beyond Next Tour Company’s control that prevent the company from fulfilling its obligations, including but not limited to natural disasters, political unrest, pandemics, or any other extraordinary events.
3.28 “Cancellation Policy” refers to the guidelines set by Next Tour Company outlining the applicable cancellation charges that guests must pay if they cancel their tour.
3.29 “Cancellation Charge” refers to the fee charged to guests for canceling their tour for any reason.
3.30 “Refund” refers to the amount of money repaid to the guest after deducting the applicable cancellation charge.
3.31 “Future Tour Voucher (FTV)” refers to a credit voucher provided by Next Tour Company when a guest cancels a tour. This voucher can be used for future bookings within the specified time frame.
3.32 “Tour Transfer Charge (TTC)” refers to the estimated charge a guest may incur if their booked tour is postponed due to unforeseen circumstances or Force Majeure events.
3.33 “Operational Expense” refers to the costs incurred by Next Tour Company in the normal course of business to conduct tours and operate its services.
3.34 “Jurisdiction” refers to the legal authority and geographical area where any legal matters involving Next Tour Company shall be handled. Any legal disputes will be subject to the jurisdiction of Mumbai Courts/Forums.
Booking Terms & Conditions for Next Tour
4.1 Booking of Group Tour, Customized Holiday, Corporate Tour, Inbound, and Independent Services through Sales Channels or Online via Website/Mobile App:
Any customer who inquires about or purchases any product offered by Next Tour through its website, mobile application, branch office, sales office, or call center agrees to enter into a contract with Next Tour. A contract is established between Next Tour and the customer once both parties confirm the booking. Upon confirmation, both parties are bound by the ‘Terms and Conditions’ listed on Next Tour’s website, travel planner, brochure, or booking form.
When a customer books a product or service offered by Next Tour, provides their information, and makes a registration payment, it indicates that the customer has read, understood, and accepted all the ‘Terms and Conditions’ listed on Next Tour’s website, travel planner, brochure, or booking form.
If the booking is processed on behalf of family members, the person making the booking is deemed authorized to do so and has read, understood, and accepted the ‘Terms and Conditions’ on their behalf. A customer must be eighteen (18) years or older to make a booking.
The customer is responsible for ensuring that all information provided during the booking process is accurate. Any amendments or losses arising from incorrect information will be borne by the customer.
Next Tour reserves the right to accept or decline any booking or cancel the booking without assigning a reason.
Specific booking criteria may be established for different tour categories such as Women’s Special, Honeymoon Special, Adventure Tours, Family Tours, etc., and bookings not aligning with the intended group dynamics of these tours may be declined.
4.2 Customized Holiday Booking:
Next Tour offers flexibility to customers who prefer customized holiday itineraries over pre-designed ones. Our travel advisors assist in creating tailor-made holidays based on specific requirements and interests. A non-refundable Holiday Design Fee (HDF) of INR 1500 for domestic holidays and INR 3000 for international holidays must be paid at the time of inquiry. The HDF will be adjusted against the booking amount if the holiday is booked within 20 working days of payment. The HDF includes up to two free amendments in the itinerary.
4.3 Corporate Tour Booking: For corporate tours, the terms of the ‘Service Contract’ signed with the corporate entity, institution, independent organization, or ad-hoc group will also apply alongside these ‘Terms and Conditions.’ The ‘Service Contract’ is typically signed by authorized personnel and its terms apply to all tour participants.
4.4 User Registration on the Website: After booking, customers can register on Next Tour’s website to access tour information. Registration requires creating a User ID and Password. Customers are responsible for maintaining the confidentiality of their credentials and all activities under their account. Any unauthorized use of the account must be reported immediately to travel@nexttour.com or the assigned travel advisor. Customers must ensure they log out after each session. Next Tour will not be liable for any loss or damage due to non-compliance with these guidelines.
4.5 Communication with Customers: Communication from Next Tour will be conducted via email, WhatsApp, SMS, or phone calls using the contact details provided by the customer during booking. It is the customer’s responsibility to provide accurate contact details and check for updates periodically. Next Tour is not responsible for delays or failures in message delivery due to third-party issues. Customers indemnify Next Tour against any action taken by TRAI due to incorrect contact details provided by the customer.
4.6 Physical and Mental Fitness: Booking a tour with Next Tour implies that the customer is physically and mentally fit to travel to the chosen destination. Customers must maintain their health during the tour and carry any prescribed medication. Next Tour reserves the right to decline a booking or discontinue a customer from a tour if they are deemed unfit to travel or if their medical condition inconveniences other group members. All expenses arising from health issues during the tour will be borne solely by the customer. Customers should consult their doctors before booking high-altitude destination tours, especially minors, senior citizens, or those with pre-existing medical conditions.
4.7 Mandatory Health Requirements: Customers must adhere to mandatory travel requirements such as vaccinations, RT-PCR tests, RAT, e-pass formalities, health checks, etc., as per the destination’s regulations. These requirements are subject to change. Any associated costs will be borne by the customer, who is also responsible for carrying the necessary certificates or reports. Failure to meet these requirements may result in denial of entry by authorities or service providers, and all related expenses will be borne by the customer.
4.8 Travel During Pregnancy: Next Tour does not recommend travel during pregnancy. The company does not provide specialized facilities for prenatal care, childbirth, or infant care. Customers must consider the risks of traveling, including the unavailability of timely medical care, before booking tours during pregnancy. The company will not be held responsible for complications arising during the tour.
Tour Price, Tour Registration, Payment
5.1 To reserve a tour/package/service, guests must make their payment to Next Tour Company via Cheque, Demand Draft, NEFT, RTGS, IMPS, Payment apps/wallets such as BHIM, PhonePe, GPay, PayTM, or any UPI ID. Payments should be made in the name of ‘Lucas Dawn LLP.’ only. We support India’s ‘Go Digital’ initiative and encourage guests to opt for digital payment methods. Cash payments in INR will be accepted in compliance with the Government of India guidelines, along with PAN. Please note that outstation cheques are not accepted.
5.2 For payments made through Credit Cards, Debit Cards, or Online Transfers, an additional convenience charge of 1.8% will be applied, which the guest is required to pay.
5.3 The tour prices published or advertised are subject to change. Guests booking early are typically offered the lowest prices, depending on seat availability, while those booking closer to the departure date may be charged a higher rate. This dynamic pricing system is used to incentivize early bookings and fill vacant seats closer to the departure. Consequently, guests on the same tour may have paid different prices, and the Company will not entertain any claims based on these price variations.
5.4 It is understood by both parties that the prices quoted in the proposal, brochure, or website have been based on the current rates for airlines, hotels, transport, and applicable taxes. The Company reserves the right to adjust the price if there are increases in taxes, fuel charges, YQ/YR taxes, visa fees, or unexpected foreign exchange fluctuations. These additional charges will be borne by the guest and must be paid before departure.
5.5 The tour price excludes government taxes, which will be charged separately. In accordance with the government’s regulations, 5% GST (Goods and Services Tax) applies to every tour/package and must be paid by the guest in addition to the tour price. Moreover, starting from 1st October 2020, TCS (Tax Collected at Source) is applicable on international/overseas tour packages, based on the GST-inclusive price. From 1st October 2023, the TCS rate is either 5% or 10% for amounts up to 7 lacs, based on the traveler’s ITR verification, and 20% for amounts exceeding 7 lacs. Guests who provide their PAN, Aadhaar, and ITR for the past two years will be charged 5% TCS up to 7 lacs. Those without PAN, Aadhaar, or ITR filings will pay 10% TCS, and for amounts over 7 lacs, the TCS is 20%. The TCS amount will be reflected in the guest’s Form 26AS and is non-refundable by Next Tour Company, as it is paid directly to the government.
5.6 If a guest has booked the tour online, they must reconfirm and authenticate all information provided during the booking process. The Company reserves the right to cancel the booking and forfeit the payment made if any misleading or incorrect information is provided by the guest.
5.7 The registration fee paid at the time of booking is non-refundable and interest-free, subject to the Cancellation and Refund Policy. The registration fee varies from tour to tour. For tours requiring air or cruise bookings, the registration amount will be higher. The registration fee guarantees only participation in the tour and does not include services such as air tickets, visas, or hotel accommodation, which will be provided once the full payment is made and received by Next Tour Company. According to payment guidelines on the ‘www.nexttour.co’ website, the full tour price must be settled 45 days before the tour departure. For bookings made within 45 days of the departure date, full payment is required at the time of booking. If the registration fee is not paid in full at the time of booking, the guest must ensure that the balance is paid within 3 days; otherwise, the booking will be canceled.
5.8 Registration Amount- The tour/package registration fee is 50% of the total tour price and must be paid within three days of making the booking.
5.9 Next Tour Company reserves the right to cancel the booking, forfeit the advance payment, and apply cancellation charges if the full tour price is not paid 45 days prior to departure.
5.10 For Customized Holidays, the guest must pay the full air ticket price and a minimum of 20% of the land package cost to confirm the booking. If the payment is not cleared by the specified timeline, the booking may be canceled without prior notice.
5.11 In case a cheque is used for payment and is dishonored, a penalty of INR 150 + 18% GST will be levied by the Company and must be borne by the guest immediately.
5.12 The guest/user must not share confidential details such as credit/debit card numbers, CVV, OTP, expiry dates, user IDs, passwords, etc., with anyone, including Next Tour Company’s employees, representatives, or sales partners. If such information is requested, the guest/user should refrain from proceeding with the transaction and immediately notify Next Tour Company. The Company will not be liable for any loss incurred by the guest due to sharing such details.
5.13 All payments made by the guest to Next Tour Company are the property of the Company and will be used to pay our suppliers/contractors/associates for pre-booking services and operational costs. The guest acknowledges that such payments will not be held by Next Tour Company on their behalf.
General Inclusions in Group Tour (GIT)
6.1 A typical group tour with Next Tour Company includes the following:
- Airfare (where applicable).
- Accommodation.
- Transport.
- Meals as outlined in the itinerary.
- Sightseeing as per the itinerary.
- Services of a Tour Manager.
- Visa fees for Indian nationals, excluding ‘Gratis Visas’, on-arrival visas, or free visas.
- Tips for the driver and guide.
This list is for illustration purposes and is not exhaustive. It includes all other inclusions mentioned in the specific itinerary for the respective tour.
General Exclusions in Group Tour (GIT)
6.2 The following expenses are excluded from the group tour price:
- Gratis/free visas that are not part of the tour price.
- Any personal expenses, including porterage, laundry, telephone charges, shopping, beverages, extra mineral water, or food not included in the pre-arranged menus.
- Courier charges for any specific requirements.
- Any transport costs (unless specified) to reach the tour’s reporting point or to travel from the tour’s drop-off location.
- Expenses arising from discontinuation of the tour for any reason.
- Additional costs due to unforeseen events like flight cancellations, unscheduled accommodation, or any force majeure situations.
- Any increases in government taxes, fuel surcharges, YQ taxes, airfare, airport development fees, transport charges, visa fees, sightseeing charges, etc.
- Extra charges for deviations in flight dates or sectors from the scheduled tour program.
- Any excess baggage fees charged by airlines, cruise lines, railways, or transport providers.
This list is illustrative and not exhaustive, and it includes any other exclusions as stated in the website, brochure, or itinerary of the specific tour.
Upgradation Charges
6.3 Any upgrade fees for first-class, business class, premium economy, seat selection, private vehicles, or changes in room categories charged by third-party providers such as airlines, cruise lines, railways, hotels, or transport companies are not included in the tour price. Guests will need to cover these additional costs.
Pricing, Payment & Forex Policy
7.1 Travel Loan:
Banks and financial institutions offer travel loans on an EMI (Equated Monthly Installment) basis. The EMI refers to the monthly amount the guest is
required to pay to the respective bank, financial institution, or issuer, which includes the principal, interest, and any other applicable charges.
The EMI facility offered by the bank/financial institution/issuer is subject to their specific terms and conditions. Guests should contact their respective bank or financial institution for any queries, complaints, or disputes regarding the EMI transaction.
To avail of the EMI facility, the respective bank or financial institution may charge down payments, instalments, interest, processing fees, etc., as per their own policies.
In the event of tour cancellation, Next Tour Company will apply cancellation charges as per the Cancellation Policy, and the bank/financial institution/issuer will process any applicable refunds after deducting these charges.
The provision of the EMI facility is at the sole discretion of the bank/financial institution/issuer, and Next Tour Company has no involvement in the approval, extension, pricing, modification, pre-closure, closure, or any other related matters concerning the EMI facility.
Next Tour Company will not be held responsible for any disputes arising between the guest and the bank/financial institution/issuer regarding the EMI facility.
The Travel Loan option is currently available only to Indian nationals residing in India. Non-Resident Indians (NRIs) or foreign nationals are not eligible for this service.
7.2 Credit Card EMI:
Credit card holders can also opt for Equated Monthly Instalments (EMI) for their tour payments, available through their respective banks (American Express, Diners Club, and Maestro cards are not accepted).
The decision to offer the EMI facility lies solely with the bank, and Next Tour Company is not involved in the approval, extension, pricing, modification, pre-closure, closure, or any related matters concerning the Credit Card EMI facility.
Next Tour Company will not be held responsible for any disputes arising between the guest and the bank regarding the Credit Card EMI facility.
In case of a tour cancellation, Next Tour Company will apply the cancellation charges as per the Cancellation Policy and will process the refund, if applicable.
Tour Price Discount Policy
8.1 Discount, savings, or benefits on the tour price are at the sole discretion of Next Tour Company. The discount criteria, such as validity, amount, percentage, number of seats, dates, age group, category, full payment, part payment, registration amount, early booking, last-minute booking, group booking, etc., are determined and controlled by Next Tour Company, and it reserves the right to modify the discount policy at any time without providing a reason. Any discount, saving, or benefit offer is usually valid for a limited period, limited tours, and subject to availability, and may be withdrawn without notice.
8.2 If a guest does not meet the conditions required for the discount, such as making full payment within the specified timeline, submitting guest details or documents within the stipulated time, or failing to meet the prescribed guest count for the discount, the discount will be withdrawn. The tour price will be adjusted accordingly for the guest, who will then be required to pay the revised price.
8.3 Any complimentary service or item provided as part of the tour is at the sole discretion of Next Tour Company. The company reserves the right to modify, revoke, or discontinue such services or items without prior notice. Complimentary snacks provided on the tour are supplied by respective vendors or suppliers, and Next Tour Company acts solely as a facilitator. The company is not responsible for any defects or damages related to these items and will not compensate for any issues arising from them.
8.4 To encourage early bookings, Next Tour Company may offer benefits to guests, such as a ‘free experience’ on select tours. This benefit is available only to guests who book within a specific promotional period. On certain tours, some guests may receive the free experience, while others may be able to purchase it for an additional cost, subject to availability. Offering free experiences is entirely at the discretion of the company. Next Tour Company reserves the right to modify, revoke, or discontinue the ‘free experience’ if the required guest count falls below the minimum threshold needed to operate the experience.
8.5 Any discount or benefit provided through advertising campaigns is part of the marketing budget of Next Tour Company. Guests shall not question, compare, or contest such offers. These discounts or benefits are non-transferable, non-encashable, and non-refundable in any way.
Foreign Currency Component (Forex) in Tour Price
9.1 For international tours, the tour price includes both the Indian Rupee and foreign currency components (Forex), which must be paid using the traveller’s Basic Travel Quota (BTQ) at the applicable Rate of Exchange (ROE).
9.2 The foreign currency component of the tour price can be settled through the following methods:
- Guests can pay in Indian Rupees at the prevailing foreign exchange selling rate. Guests can pay in the respective foreign currency at the current Forex selling rate by obtaining currency from Next Tour Company Forex Private Limited, an Authorized FFMC, or a bank.
- Guests can pay in the respective foreign currency using their own card.
- The primary booking contact or any immediate family member travelling or accompanying the guest on the same tour can pay for the family’s foreign exchange via card.
- Guests are not allowed to use their card for payments related to another person's tour.
Documentation
10.1 Documents Required for Booking a Tour: A guest must have a valid photo ID proof to book a domestic tour and a valid passport to book an international tour. As per RBI regulations, submitting a PAN card is mandatory for both domestic and international tours. Additionally, the guest must submit all the required documents as per the rules and guidelines issued by the respective visa consulate/embassy. It is the sole responsibility of the guest to possess valid travel documents and necessary clearances, such as passports, visas, confirmed air tickets, travel insurance, medical certificates, or legal certificates as needed for the tour. Failure to provide the required documents within the stipulated time will lead to booking cancellation, and applicable cancellation charges will apply.
10.2 Photo Identification: For domestic tours within India, all guests must carry valid photo identification in the form of Aadhar card, election ID card, PAN card, driving license, or school/college ID card for students. Authorities may ask for photo ID at airports, railway stations, certain sightseeing locations, safari parks, or border areas, and guests must be able to provide the same upon request.
10.3 Passport: For international travel, all guests, including children and infants, must possess a machine-readable passport valid for at least 180 days from the date of return from the tour, along with the applicable visas. Guests must verify passport details such as name, address, validity, expiry date, and blank pages for visas. For European tours, the passport validity should be no more than 10 years. Handwritten passports and passports with a 20-year validity are not accepted. The passport should be well-maintained, with pages serially numbered and free from damage or tampering. If any passport-related issues lead to tour cancellation, the guest will be liable for the applicable cancellation charges. In some cases, Next Tour Company may collect and submit passports to consulates or other private entities on behalf of the guest. Next Tour Company is not responsible for any loss or damage to passports during this process.
10.4 Visa (International Tours): A visa is a mandatory authorization that allows guests to enter a country for a specific period. Guests must ensure they have valid visas to join the tour. Next Tour Company acts as a facilitator, assisting with preparing visa documents, submitting them, and collecting passports from consulates where applicable. Some consulates may send the passport directly to the guest’s residence. During the visa process, the consulate may request further information or a personal interview, even if all documents have been submitted. The decision to grant a visa is at the sole discretion of the consulate, and Next Tour Company has no control over this. In case of a visa rejection, the guest cannot take any legal action against Next Tour Company. Once the guest receives the passport, they must verify the visa details for accuracy, including the name, gender, passport number, entry type, validity, and dates of entry/exit. Any discrepancies should be reported to Next Tour Company immediately for potential correction. For Schengen visas, full payment must be made before processing the visa application. If a guest has an old passport with a valid visa, they may need to carry both old and new passports. It is the guest’s responsibility to submit all required documents well in advance. Due to consulate restrictions or delays, visa processing may take longer than expected, and Next Tour Company cannot guarantee timely receipt of visas.
10.5 Travel Insurance: All guests traveling within India or overseas must possess travel insurance. For international tours, insurance is included for guests below 59 years of age. Guests above 59 years will need to pay the additional premium. The insurance covers certain risks like loss of baggage, flight delays, hospitalization, death, repatriation, and evacuation. Certain adventure activities may or may not be covered. Guests should verify their details on the insurance policy and carry a copy on the tour. Next Tour Company is a facilitator for insurance, and if the guest wishes to upgrade their policy for higher coverage, they can do so by paying an additional premium. Guests taking pre/post-tour extensions must extend their insurance by paying the required premium. Non-Resident Indians (NRIs) or foreign nationals must arrange their own travel insurance.
10.6 Foreign Nationals or Non-Resident Indians (NRIs): Foreign nationals and NRIs wishing to join Next Tour Company’s tours in India or the Indian subcontinent must possess a valid visa and adhere to all applicable laws, rules, and regulations of the Government of India and respective countries. These guests must declare their nationality or NRI status before booking the tour. They are required to carry all relevant documents, including passport, visa, insurance, OCI/PIO card (if applicable), etc. Incomplete or missing documentation may lead to the denial of entry, and the guest may have to discontinue the tour at their own expense. Next Tour Company is not responsible for any such consequences.
10.7 Minors: Children under 18 must be accompanied by a parent or adult responsible for their welfare. A notarized consent letter from the non-traveling parent is required if a minor is traveling with only one parent. Certain countries may issue a minor visa linked to an adult’s visa, and others may require a No Objection Certificate (NOC) from both parents for visa applications. Failure to provide the correct documentation may lead to tour cancellation, and Next Tour Company will not be responsible for any resulting consequences or losses.
10.8 Immigration: A valid visa only permits a guest to enter the respective country’s immigration point. The immigration authority has full discretion to grant or deny entry. If a guest is detained, interrogated, or deported by the immigration authority, they may miss part of the tour or have to join it later. All expenses incurred in such cases will be borne by the guest, and Next Tour Company will not be liable for any refunds or compensations.
Tour Itinerary
11.1 Next Tour Company strives to operate the tour as per the original itinerary provided at the time of booking or as mentioned on the website, brochure, or leaflet. However, this itinerary is based on the information available at the time and may be subject to changes due to various factors such as state or country regulations, airline, cruise, rail, road transport, hotel availability, sightseeing, etc.
11.2 Next Tour Company reserves the right to change, alter, or amend the itinerary before the tour departure or during the tour. Any changes will be communicated to the guests via email, SMS, call, or by the Tour Manager during the tour.
11.3 Changes to the original itinerary may be caused by Force Majeure events, fairs, festivals, sports events, weather conditions, traffic problems, flight, cruise, or rail cancellations, overbooking or re-routing, hotel closures, or closure of sightseeing attractions. Such unforeseen situations may incur additional charges, which will be borne by the guest.
11.4 To enhance the tour experience, Next Tour Company reserves the right to add, delete, or exchange sightseeing attractions or other services. If any new sightseeing or service incurs an extra charge, the guest will be required to pay the additional cost.
11.5 Certain sightseeing attractions or destinations are planned on specific dates, such as a full moon day, national holidays like Independence Day, or other significant dates. If, due to unavoidable reasons or political movements, we are unable to visit these attractions or destinations, we will attempt to visit them on an alternate day. If this is not possible, we will make arrangements for alternate sightseeing or offer a refund for the entry fee.
11.6 If any sightseeing or adventure activity is not performed due to certain reasons, an alternate sightseeing option will be arranged wherever possible. If no alternate is available and a refund is applicable, the amount will be refunded in INR only.
11.7 Any unforeseen incidents during the tour, including mishaps, may lead to changes in the itinerary.
11.8 For tours that include helicopter rides, seaplane trips, cruises, ferries, etc., the availability will be subject to weather conditions, local authority permissions, and any other statutory requirements. Next Tour Company is not responsible for any operational deficiencies under any circumstances. In case of unavoidable circumstances, Next Tour Company reserves the right to substitute an alternate product, service, or sightseeing experience in place of the one initially planned. In such cases, the company will not be liable for any damage, additional expenses, or consequential losses suffered by the guests.
11.9 Guests should note that changes in the itinerary can occur due to factors beyond the control of Next Tour Company, and the company will not be liable to pay any compensation or damages in such cases.
A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart. I am alone, and feel the charm of existence in this spot, which was created for the bliss of souls like mine. I am so happy, my dear friend, so absorbed in the exquisite.
Guest Variations & Post-Tour Plans
12.1 A Joining and Leaving (J/L) or Ex-Destination guest is a traveller who books a group tour with Next Tour Company but does not avail the services of visa, insurance, or the main sector air ticket. These guests will arrange their own travel to reach the first destination of the tour on day one and leave the tour from the last destination (whether it’s sightseeing, restaurant, hotel, or airport) to return home. These guests must make the payment for the J/L or Ex-Destination tour in INR, USD, EUR, or the designated currency of the respective tour, either at any Next Tour Company sales office or via electronic transfer.
12.2 J/L or Ex-Destination guests are required to carry valid air tickets, passports, visas, and insurance for the tour. Any necessary to-and-from airport transfers must be arranged by the guests at their own cost.
12.3 Guests should confirm with the Next Tour Company Travel Advisor about the tour specifics, such as the day, date, time, and place, as well as flight schedules, to book their flights accordingly for joining or leaving the scheduled group tour. It is recommended to purchase refundable air tickets so that in case of any date changes to the scheduled tour, guests can modify their air tickets with the airline by paying a date-change fee. If a guest purchases a non-refundable ticket and there is a change in the tour date, the guest will have to buy a new ticket at their own expense to join the tour. Next Tour Company will not be responsible for any loss or cancellation arising from this.
12.4 It is mandatory for guests to provide a copy of their valid air tickets, visa, and insurance to their Next Tour Company Travel Advisor before the tour. Guests should also share their local contact details and be aware of the reporting place, the name of the Tour Manager, and their active local contact number.
12.5 Any additional services such as pre/post accommodation, transfers, sightseeing, meals, etc., will incur extra charges. These payments should be settled immediately or no later than 45 days before the tour departure.
12.6 Due to unavoidable circumstances, force majeure, or airline operational changes, we may need to alter the sightseeing schedule for the first or last day of the tour. In such cases, J/L or Ex-Destination guests may miss certain sightseeing or other on-tour services. Next Tour Company will not be liable for any refunds or compensation related to missed sightseeing or services due to these changes.
12.7 J/L or Ex-Destination guests are required to reach the scheduled reporting place (airport, hotel, sightseeing) at their own cost, as advised by the Travel Advisor or Tour Manager. If the guest is unable to join the tour at the predetermined reporting place, the group will proceed according to the itinerary, and the guest will need to join them wherever possible and bear any additional expenses incurred.
Deviation Guest
13.1 A Deviation Guest is a traveller who books a group tour with Next Tour Company and opts for a deviation from the scheduled itinerary, either before or after the tour, for reasons such as visiting friends/relatives, attending a convocation or convention, a business trip, or other personal reasons.
13.2 If the guest wishes to travel in advance (pre-deviation) or return at a later date (post-deviation), the guest must inform the Travel Advisor at the time of booking. The Travel Advisor will assist the guest in making the necessary changes to services like airline date or sector changes, visa extension, insurance validity, accommodation or transfer modifications, and other relevant services. Additional charges will apply for these changes, and the guest must settle these payments immediately.
13.3 Deviation requests are subject to availability. If the requested change is not available, the guest will be offered alternate options.
13.4 It is the guest's responsibility to re-confirm their air ticket and flight schedule at least 24 hours before departure.
13.5 If a guest arranges any pre or post-tour deviation independently, it is their responsibility to join or leave the tour at the designated airport, hotel, or sightseeing location at their own cost, as advised by the Travel Advisor or Tour Manager. If the guest cannot join the tour at the predetermined reporting place, the group will proceed as per the itinerary, and the guest will need to join them at the earliest possible location, bearing any transport costs involved.
13.6 Guests must ensure their air ticket, visa, and insurance cover the relevant travel dates and are valid before the tour departs.
13.7 The deviation request is a personal choice of the guest, and Next Tour Company can only assist with the process but does not guarantee its approval. The company will not be held responsible for any issues or consequences arising from such deviations.
Post Tour Holiday
14.1 Next Tour Company offers the option of a Post Tour Holiday, allowing guests to extend their holiday after the completion of the scheduled group tour. Guests can either continue in the same city or country or choose a new destination.
14.2 Guests who wish to opt for a Post Tour Holiday must inform the Travel Advisor at the time of booking. The Travel Advisor will assist with necessary changes in services such as return flight date changes, visa extension, insurance validity, and more. Guests can choose from ready-made Post Tour Holiday packages or customize their own holiday. The additional charges for the Post Tour Holiday must be paid immediately.
14.3 Post Tour Holiday requests are subject to availability. If the requested package is unavailable, the guest will need to select from alternative options.
14.4 It is the guest's responsibility to re-confirm their return flight and schedule at least 24 hours before departure.
14.5 A Post Tour Holiday is not a group tour. It is a customized holiday (FIT), and the inclusions and exclusions will be as per the customized itinerary.
Travel & Baggage Guidelines
Airline
15.1 General:
Next Tour Company's group tours typically include air tickets, though some categories of tours may exclude them. For air-inclusive group tours, the company arranges the blocking of seats in advance, sometimes even a year before the departure date, by paying an advance to the airline. Actual ticketing happens according to the airline’s ticketing policy. Any increase in airfare, taxes, fuel surcharges, airport fees, or similar costs between the tour launch date and departure date must be borne by the guests and paid before departure.
By booking an air-inclusive tour/FIT package or an individual air ticket with Next Tour Company, guests accept the airline’s Terms & Conditions, including baggage, meals, and services, as well as applicable national/international laws governing air transportation (such as DGCA, IATA, PATA). In case of any airline service disruption or changes such as route modifications, flight delays, etc., any additional expenses incurred for continuing the tour will be borne by the guests.
Guests must take care to verify their booking form for accuracy, including details like correct name spelling, age, birth date, contact details, passport number, and passport issuance information. The name on the booking must match the passport for international tours and the Aadhar card for domestic tours. Incorrect details may lead to name corrections (if time permits), denial of boarding, deportation, or tour cancellation, for which guests will bear any consequences or additional expenses, and Next Tour Company is not responsible for these outcomes.
When booking an individual air ticket, guests should not hold multiple tickets with the same or different airlines for the same date, as this may result in automatic cancellation of their ticket, and guests will bear the consequences.
15.2 Baggage:
Next Tour Company provides information about the scheduled tour’s airline baggage allowance to guests before departure. However, guests should also verify the latest baggage allowance with the respective airline. Any excess baggage charges will be borne by the guests.
For guests joining the tour from a different city within India to the main departure hub, they will be using domestic flights, and the baggage allowance may vary between domestic and international airlines. Any excess baggage charges for domestic flights will be the responsibility of the guest.
Guests are advised to travel light and carry a mid-size, 4-wheel bag, as they will need to carry their luggage independently throughout the tour. Large bags are discouraged.
15.3 In-flight Seating:
Next Tour Company reserves economy class seats for guests on air-inclusive tours. Specific seating requests (e.g., front row, emergency row, aisle, window) can be made by informing the Travel Advisor and paying the necessary fee. Such requests are subject to availability with the airline.
If guests wish to upgrade to premium economy, business, or first class on the day of departure, they can do so subject to availability by paying the additional cost to the airline.
15.4 Airline Credit Points:
Guests wishing to use air miles, frequent flyer points, credit points, etc., for their tour should book as a joining and leaving (J/L) or Ex destination guest and arrange their individual tickets accordingly. The guest will need to communicate directly with the airline to redeem their frequent flyer miles. Next Tour Company will assist the guests if necessary.
15.5 In-flight Meals:
In-flight meal service is determined by the airline. Guests can request specific meal types (e.g., veg, non-veg, special meal) at the time of booking, subject to availability with the airline.
Next Tour Company is not responsible for the unavailability of the requested meal type or the quality of the in-flight meals. For domestic and short-haul international flights, in-flight meals are not included in the ticket price, and guests are advised to bring snacks for the journey.
15.6 Airport Service:
Various airports offer special services such as lounge access, attendants, and Pranaam Guest Services for an additional fee. Guests wishing to use these services should inform their Travel Advisor to pre-book them.
For seniors or guests with physical challenges, wheelchair services are available at airports (usually free of charge) if pre-booked and subject to availability.
Baggage and Belongings
16.1 Guests are advised to pack lightly and avoid carrying valuable items such as mobile phones, cameras, laptops, jewelry, gadgets, passports, visas, tickets, currency, bags, and purses. It is important to take the utmost care of your belongings at all times. We recommend using digital payment systems like forex cards, credit cards, mobile payments, and e-wallets during the tour. Guests are solely responsible for their personal baggage and all belongings. Next Tour Company and its representatives will not be liable for any loss, theft, damage, or accident of personal belongings during the tour, flight journey, coach travel, hotel stay, or sightseeing visits, regardless of the reason.
16.2 In the event of loss, theft, damage, or any accident involving personal belongings, it is the guest’s responsibility to report the incident to the appropriate local authorities, such as the police, private agencies, or airline offices, and follow up accordingly.
16.3 Any claims related to loss, theft, damage, accident, or negligence with any third party, such as airlines, hotels, coach services, sightseeing providers, etc., should be directly addressed to the respective service provider or insurance company (if applicable). Next Tour Company is not responsible for any compensation arising from disputes over settlement amounts or the rejection of claims by service providers or insurance companies.
16.4 Customs, immigration, and airlines impose restrictions on carrying certain items, objects, and a specific amount of currency. All guests should be aware of these regulations and ensure compliance. If guests are carrying restricted items, excess currency, or misplace their passports, they may be detained, miss their flight, or face changes to their tour plans. Next Tour Company will not be held responsible for any resulting losses or extra expenses.
Road Travel on Tour
17.1 For tours, air-conditioned, air-cooled, or non-air-conditioned vehicles are provided as per the itinerary. The mode of transport for road journeys may include large coaches, mini-coaches, tempo travelers, jeeps, cars, or taxis, depending on the type of tour, itinerary, road conditions, and the number of guests on the tour.
17.2 Seat allocation in the coach is determined based on the tour booking date priority. This policy also applies to tours that are merged. Seat numbers are assigned one day before the tour departure and are provided to guests by the Tour Manager on the first day of the tour. Seat numbers cannot be confirmed at the time of booking or prior to departure.
17.3 For coach seating, seat allocation begins from seat number 5 onwards, as seats 1 and 2 are reserved for the Tour Manager and seats 3 and 4 are designated as prime seats. Prime seats can be booked by guests for an additional cost if available. If prime seats are unavailable after payment, Next Tour Company will refund the cost of the prime seat only. For smaller vehicles, prime seat reservations are not applicable.
17.4 For select tours, small vehicles such as Etios, Dzire, Innova, or similar models are used for road travel. Each car accommodates 4-6 guests, and the Tour Manager rotates among the vehicles. These cars are used solely for road journeys and sightseeing per the itinerary and are not available for individual use.
17.5 Guests or groups may request separate vehicles, vehicle upgrades, or specific vehicle types such as tempo travelers, mini-coaches, or large coaches for their family or group. These requests are subject to availability and will incur additional charges.
17.6 For destinations like Leh Ladakh, Andaman, Sikkim Darjeeling, and the North East, small vehicles accommodating 5-6 guests are used due to challenging terrain and limited vehicle availability. The type of vehicle may vary daily at these destinations, and upgrades are not possible.
17.7 The coach captain or driver plays a critical role in ensuring a smooth tour experience. Guests are encouraged to treat them with respect and follow driving rules, including maximum daily and weekly driving hours and rest periods.
17.8 Guests are expected to be punctual and adhere to the daily schedule to complete sightseeing and programs as outlined in the itinerary. If a guest fails to report to the vehicle at the designated time, the vehicle will proceed as per the itinerary, and the guest will need to rejoin the group at the next location at their own expense.
17.9 To ensure the comfort and safety of all guests, the vehicle maintains a strict policy of no smoking, no alcohol consumption, and no eating. Guests are requested to comply with these rules.
17.10 To maintain hygiene during the journey, “pay and use” toilet facilities are available at most stops. Guests are advised to carry coins or small change for these facilities.
17.11 In the event of a vehicle failure or air conditioning malfunction, Next Tour Company will endeavor to resolve the issue promptly. However, the company is not liable for mechanical failures and will not provide compensation for such occurrences.
17.12 Guests are responsible for maintaining the cleanliness and condition of the vehicle. Any accidental or intentional damage to the interior or exterior of the vehicle will require the guest to compensate the coach company immediately.
17.13 Next Tour Company is not liable for refunds to guests for missed sightseeing caused by unforeseen circumstances, including road demonstrations, landslides, road closures, or traffic jams.
Cruise, Rail, Stay & Meals
Cruises and Rail
18.1 Next Tour offers exclusive cruise journeys as well as tours where single or multi-night cruises are part of the itinerary. Cruise-inclusive tour prices are based on inside stateroom/port-hole/ocean-view cabins, as specified in the itinerary.
18.2 Upgradation to balcony cabins or suites is available at an additional cost, subject to availability.
18.3 Shore excursions apart from the ones included in the tour or optional facilities on the cruise can be availed by paying an additional charge to the cruise company by the guest.
18.4 It is the guest’s responsibility to be on time, as the cruise cannot wait for anyone. In case a guest misses the cruise, they will need to report to the next port of call or the next destination of the tour at their own expense.
18.5 Individual guests traveling on a customized holiday package must be aware of the statutory tipping policy of the cruise and pay accordingly.
18.6 Some tours include rail journeys as part of the itinerary. Generally, air-conditioned chair cars or sleeper berths are reserved for day or night journeys, respectively. Upgrades in rail class are possible, subject to availability, at an additional cost.
18.7 It is the guest's responsibility to be punctual and avoid missing the train. Guests will bear the cost and consequences if they miss the train.
18.8 Since cruise or rail companies operate independently, their Terms and Conditions will apply in addition to Next Tour’s policies.
Cancellation and Refund Policy
19.1 For any tour or package, services are booked or blocked months in advance. Cancellation of such services results in forfeiture of money depending on the timing of cancellation. Therefore, cancellation of the tour/package booked will attract charges as specified hereinafter. Next Tour packages include third-party services like airline, cruise, railway, transport, hotel, sightseeing, etc. Their Terms and Conditions and cancellation policies will also apply in addition to Next Tour’s policies.
19.2 The cancellation policy applies to all Next Tour guests across Group Tours, Customized Holidays, MICE Tours, Inbound Holidays, or independent services.
19.3 Cancellation requests must be submitted in writing, clearly stating the reason, via email to info@nexttour.co from the guest’s registered email ID.
19.4 Once canceled, bookings cannot be reinstated. Rebooking will be treated as a fresh booking and may attract additional charges.
19.5 All guests expressly agree to this policy.
Cancellation Scenarios
a. Personal Reasons: If a guest cancels due to personal reasons like non-sanction of leave, illness, or emergencies, cancellation charges will apply based on the email request date.
b. Force Majeure: Next Tour reserves the right to postpone, reschedule, or cancel any tour for reasons like natural calamities, pandemics, political unrest, or airline schedule changes. In such cases, no refunds are provided. Guests must opt for a future tour date, bearing any price differences.
c. Change in Itinerary/Service: Next Tour may modify itineraries or services for operational reasons. Guests unwilling to accept changes must cancel the tour, and charges will apply.
d. Visa Rejection: Visa rejection/delay will result in deemed cancellation. Charges will apply based on the visa rejection date.
e. Non-payment: Non-payment of the full tour price may lead to cancellation without prior notice.
f. No-show or Discontinuation: Guests failing to join the tour on Day 1 or discontinuing midway will receive no refund.
g. Room Partner Cancellation: For solo travelers sharing rooms, single occupancy charges will apply if a partner cancels.
Refund and Other Conditions
Refunds, where applicable, will be processed within 10 working days from the confirmation of the cancellation request.
Refunds will be made in Indian rupees via A/C payee cheque, NEFT, or RTGS, even for international tours.
Convenience charges for credit card, debit card, or online payments are non-refundable.
Tax Collected at Source (TCS) for international tours is non-refundable.
Next Tour reserves the right to determine the refund amount and levy non-refundable charges for specific cases. Any refund decision is final and binding.
Accommodation on Tour
20.1 General: The type of accommodation provided on the tour depends on the category of the tour or package. Accommodations may include resorts, hotels, houseboats, tents, camps, dormitories, hostels, cruises, trains, coaches, or similar arrangements. The location of the accommodation is generally aligned with the tour itinerary.
The suggested names of hotels or types of accommodations mentioned in the tour program are always subject to availability. Similar tours may feature different accommodations depending on availability and capacity at the destination.
Hotel membership rewards or points, if applicable, cannot be earned or redeemed for accommodations booked by Next Tour.
20.2 Room Type/Category: Rooms are typically twin/double or single-bedded. Extra beds, if required, are generally provided in the form of mattresses on the floor. Guests can request room upgrades to suites, family rooms, or specific-view rooms, subject to availability and additional charges. Guests desiring additional rooms during the tour may do so, subject to availability, by paying extra.
Single rooms are often smaller and may be located on a different floor or in a less central part of the hotel. The assignment of rooms for individuals or groups is at the discretion of the hotel, associate, or service provider and is not controlled by Next Tour.
20.3 Check-In and Check-Out Time: It is standard practice for hotels in India and globally to have a check-in time of 3:00 PM and a check-out time of 10:00 AM. Tour programs and itineraries are planned accordingly. Even if a destination is reached early in the morning, check-in may not be possible until the designated time. In such cases, the tour may proceed with one or more sightseeing activities before check-in.
Guests wishing to check in early or check out late must make prior arrangements, subject to availability, and pay additional charges. Some accommodations may require a credit card or security deposit at check-in, which will be refunded at check-out, provided there are no additional charges incurred by the guest.
20.4 Room Sharing: Single (solo) travelers sharing a room with another guest must adhere to the room-sharing policy provided by Next Tour, which will be communicated to the guest’s registered email upon booking. Any issues, such as misunderstandings between room-sharing partners, damage/loss of personal items, or hotel property, are the sole responsibility of the sharing partners and must be resolved between them.
If a room-sharing partner exhibits harmful, unhygienic, or intolerable behavior, they may be required to take a separate room immediately and bear the additional single occupancy charges.
20.5 Children Sharing Room with Parents: For better comfort and convenience during the tour, it is recommended that a family of three opt for a double room with an extra mattress, and a family of four opt for two rooms. Many hotels, both in India and internationally, do not permit four people in one room due to safety regulations.
20.6 Damage Caused to Property: Any damage caused to hotel rooms or accommodations during the stay must be borne by the guest and paid immediately or before check-out. If pre-existing damage is noticed, it must be reported immediately to the hotel staff and/or the Next Tour Manager. Next Tour is not liable for such damages in any form.
20.7 Accommodation Facilities: Facilities such as parking, restaurants, coffee shops, bars, gyms, spas, salons, swimming pools, entertainment activities, childcare centers, meeting rooms, business centers, travel desks, doctors on call, lifts/elevators, porters, laundry, internet, Wi-Fi, telephones, minibars, alcoholic beverages, paid television channels, air conditioners, in-room safes, and room service may vary depending on the property and destination. These facilities may not always be complimentary, and any charges for their use must be paid directly by the guest.
Next Tour is not responsible for any disruptions, deficiencies in service, or unprofessional behavior by hotel staff, as these services are beyond its direct control. Guests are encouraged to verify the availability of these facilities before use.
To support global sustainability efforts, many establishments enforce restrictions on water, electricity, and air conditioning usage. Guests are expected to adhere to these guidelines as responsible tourists.
20.8 Accommodation in Natural Settings: In accommodations located in tropical or natural surroundings, such as tents, camps, safari lodges, and beach resorts, encounters with insects, birds, monkeys, small animals, or rodents may occur. These are natural aspects of such environments and should not be seen as signs of uncleanliness. Guests are advised to be prepared for such experiences during their stay.
Meals
21.1 Meals during the Next Tour are provided as specified in the itinerary or tour program, indicated by B (Breakfast), L (Lunch), and D (Dinner). These meals typically follow a pre-set menu that usually includes Indian dishes and occasionally local or international cuisine, depending on the destination and tour. Indian meal menus generally consist of dal, rice, roti, two vegetables, one non-vegetarian dish, salad with accompaniments, and dessert.
21.2 Depending on the Next Tour program, packed meals may be provided at select locations.
21.3 For group tours, special meal or dietary requests can be accommodated to a limited extent if informed at the time of booking. Guests with such requests are advised to carry their own dry snacks, as certain destinations may not be able to fulfill these requirements.
21.4 When requested at the time of booking, Jain meals or meals prepared without onion and garlic are served for lunch and dinner as per the Next Tour itinerary. These meals may not necessarily be served before sunset and could be offered as a buffet or table service.
21.5 Baby meals generally include milk, plain dal, and rice. For the comfort of very young children, it is recommended that parents bring their usual baby food, if necessary.
21.6 Missed meals due to personal reasons will not be substituted or compensated during the Next Tour.
21.7 While we strive to select high-quality restaurants for meals during the Next Tour, we do not have direct control over their operations, including food quality, hygiene, and sanitation facilities. Next Tour is not responsible for any deficiencies in the quality or service provided by these establishments. Complaints or claims regarding such matters will not be entertained.
Shopping & Vouchers
Shopping
23.1 Shopping is a significant part of any tour and can be an enjoyable experience. Guests are encouraged to shop responsibly and carefully check the price and quality of items before making a purchase. It is important to note that Next Tour Company does not endorse or recommend any particular shop or vendor and cannot be held responsible for any purchases made during the tour. In some cases, sightseeing locations may have their own souvenir shops, flagship stores, or galleries. While there is no obligation to shop, guests are free to do so if they wish. Guests should ensure they verify the quality, quantity, and price of items and be mindful of VAT refunds, baggage restrictions, courier fees, shipping charges, freight costs, and customs duties wherever applicable.
Gift Voucher
24.1 Next Tour Company offers Gift Vouchers that can be purchased by guests and given to their loved ones to celebrate special occasions.
24.2 At times, Next Tour Company may also issue Gift Vouchers to guests as prizes or benefits.
24.3 These Gift Vouchers come with the following terms and conditions:
- The Gift Voucher can be redeemed only for group tours (subject to availability) or holiday packages offered by Next Tour Company.
- It has a specified validity period and must be used within the mentioned time frame.
- The voucher cannot be split, nor can two or more gift vouchers be combined for a single tour.
- It is non-transferable, non-refundable, and cannot be exchanged for cash.
- To redeem the voucher, the guest must provide the digital code received at the time of issuance.
- The Gift Voucher is not applicable for one-day tours, picnics, stand-alone services, or tours priced below INR 20,000.
- Terms and conditions of Next Tour Company will also apply.
Guest Participation & Responsibilities
Guest(s) Participation in the Tour
25.1 Next Tour Company welcomes all Indians, NRIs, and foreign nationals to join tours within India or across the globe. Guests should be physically and mentally fit and are advised to consult their physician before booking a tour. Differently-abled guests are encouraged to check the facilities available at the destination before confirming their booking and must be accompanied by a family member.
25.2 The safety and well-being of all participants on group tours is our priority. Any guest who poses a risk to fellow travelers or is deemed unfit to participate in sightseeing or continue the tour may be restricted from certain activities or required to discontinue the tour. In such cases, Next Tour Company will assist with further arrangements, but all expenses will be borne by the guest, and no refund of the tour price will be provided.
25.3 If a guest requires medical assistance during the tour, arrangements will be made through local doctors or hospitals. All expenses for medical aid will be the guest's responsibility. It is highly recommended that guests purchase medical insurance to cover hospitalization and other medical expenses.
25.4 Guests should be mindful and exercise caution, as some tours may involve rough terrain, extensive walking, cobblestone streets, uneven pavements, steps, hill climbs, or locations that may not be easily accessible.
25.5 Guests must ensure they are physically capable of participating in any included or optional outdoor or adventure activities. Next Tour Company will not be liable for any injury, accident, or mishap resulting from such activities.
25.6 Guests requiring special assistance must be accompanied by a family member or relative on the tour. Additional services such as a caregiver, wheelchair, or airport assistance can be arranged at an extra cost, subject to availability.
Guest(s) Responsibility
26.1 Guest details on the booking form are crucial, as all tour arrangements depend on this information. Guests are advised to verify and confirm the accuracy of their details on the booking form to avoid significant inconveniences or losses. If a guest books a tour or package through Next Tour Company's sales office or an authorized partner, they must authenticate the booking form and ensure they receive a confirmation call and an auto-generated SMS from Next Tour Company’s corporate office immediately after booking.
26.2 Accuracy of Information Provided by Guests:
When submitting information to Next Tour Company during inquiry, registration, booking, or while processing visas or insurance, guests must ensure that all details—such as tour dates, name, age, birth date, address, Aadhar/PAN/passport details, and financial information required by visa consulates—are accurate, current, and complete. Next Tour Company will rely on the information provided and proceed with formalities accordingly. If guests identify errors in their booking form, they should inform the Travel Advisor and have them corrected within 24 hours of booking. Any incorrect information that results in amendments or tour cancellations will be the guest's responsibility, including any associated costs. Updates to contact details should also be communicated promptly to the Travel Advisor to avoid missing important information.
26.3 Guests must submit valid documents within the specified timelines for booking and collect necessary travel documents from Next Tour Company to avoid issues when joining the tour. Deadlines will be periodically shared with guests via registered contact details.
26.4 While on tour, guests must carry original documents, such as Aadhar cards, PAN cards, passports with valid visas, air tickets, insurance copies, NOCs for minors, vaccination certificates, health reports (if required), and any other necessary documents. Guests are also advised to keep photocopies of essential documents with them and at home for emergencies.
26.5 Guests should select a group tour or customized holiday based on their preferences to make the most of their vacation. Group tours have pre-set itineraries, accommodations, and services, while customized holidays allow guests to tailor services to their expectations. Customized holidays do not include a Tour Manager at the destination, but arrangements will be managed as per the itinerary through local associates. Next Tour Company will provide virtual assistance for a seamless experience. Guests can request Tour Manager services for customized holidays at an additional cost, subject to availability.
26.6 Guests joining group tours are expected to maintain decorum. Any abusive, aggressive, or harmful behavior toward co-travelers, Travel Advisors, Tour Managers, or representatives will result in the cancellation of the booking or termination of the tour for the offending guest. Next Tour Company reserves the right to terminate participation without refund, compensation, or liability.
26.7 Guests must comply with immigration, customs, government, or community laws. Carrying restricted items like narcotics, weapons, ammunition, or explosives is prohibited and may result in discontinuation of the tour and legal action.
26.8 Guests must follow the Tour Manager's instructions and maintain punctuality. Any missed activities or services due to delays caused by the guest will be the guest’s responsibility, including associated costs.
26.9 Guests are responsible for protecting both private and public property during the tour. Any damages caused to hotel property, vehicles, sightseeing attractions, or other facilities must be compensated by the guest immediately.
26.10 Any inconvenience faced by guests during the tour should be reported to the Tour Manager promptly to seek a resolution.
26.11 Guests acknowledge that participating in tours operated by Next Tour Company involves certain risks and dangers beyond the company's control. These may include hazards from traveling in remote areas, transportation, natural forces, political unrest, differing safety standards, and more. Guests voluntarily accept these risks and agree to bear responsibility for any consequences.
26.12 If a guest cannot visit a destination due to legal, governmental, or personal reasons, they will be solely responsible for any missed activities or costs incurred. Next Tour Company will not be liable for refunds or compensation in such cases.
26.13 As a condition of participation, guests agree not to hold Next Tour Company, its affiliates, or personnel liable for injury, trauma, death, property loss, or other damages.
26.14 Guests are strongly advised to purchase travel insurance before joining a tour. Any claims arising from incidents must be directly handled with the insurance provider. Next Tour Company will not be involved in claim settlements or disputes.
26.15 Airlines, cruises, and trains have strict baggage policies. Guests are encouraged to travel light and be prepared to handle their own luggage. Charges for porter services or tips, if availed, must be paid directly by guests.
26.16 Tipping for services like porters, drivers, and guides is customary unless otherwise specified in the tour inclusions.
26.17 Friends, relatives, or colleagues visiting guests during the tour cannot utilize tour services unless prior permission is obtained and payment is made in advance. Approval is subject to availability.
26.18 This agreement binds the guest, their heirs, assigns, and legal representatives.
26.19 Guests should carry sufficient money for personal expenses, shopping, optional sightseeing, local delicacies, and emergencies. While Next Tour Company includes many services and sightseeing activities in its tour itineraries, guests are responsible for any additional expenses.
Liabilities and Responsibilities of Next Tour Company
27.1 Next Tour Company acts as a facilitator, coordinating with various independent service providers for tour-related services, including but not limited to airlines, cruises, railways, transporters, sightseeing companies, hotels, restaurants, caterers, and snack suppliers. While the company takes utmost care to ensure a smooth tour experience, it has no control over the operations of these service providers. Therefore, any issues guests may face while availing these services, which are the sole responsibility of the respective service provider, will not make Next Tour Company liable for compensation. This includes any operational inefficiency, misrepresentations, acts, omissions, errors, warranties, breaches, or negligence by the service provider.
27.2 Next Tour Company is not liable for the provision of medical care or the adequacy of such care in case of a medical emergency or accident. Any risks or dangers arising beyond the company’s control will also not be its responsibility.
27.3 Any gesture of courtesy extended by Next Tour Company to assist guests during force majeure events or unforeseen situations, aimed at minimizing impact, loss, or damage, shall not constitute an admission of liability or a waiver of responsibility.
27.4 In the fast-paced world, human errors and omissions may occur. Next Tour Company reserves the right to rectify any errors in the tour price and reissue an invoice even after the booking is confirmed. Should a guest disagree with the correction and notify the company of their withdrawal from the booking within 48 hours of the error notification, the booking will be canceled, and the advance paid will be refunded within 10 working days.
27.5 Occasionally, the presence of a celebrity, dignitary, or a Next Tour Company founder may be advertised as part of the tour itinerary. However, due to unavoidable circumstances, such individuals may not be able to join the tour. Next Tour Company will not be held responsible for such changes.
27.6 For any withdrawal from the tour, regardless of the reason, the Cancellation Policy will apply. The company is not liable for any losses guests may incur in their personal capacity, including loss of job, business, contracts, opportunities, or interruptions.
Website Terms & Copyright
Next Tour Company Website
28.1 Next Tour Company's website is intended for guests to access information regarding tours, packages, and other relevant details. The content on our website is provided in English. While we strive to ensure the information is accurate and up-to-date, Next Tour Company cannot be held responsible for any typographical errors or issues arising from unforeseen circumstances.
28.2 Although we make reasonable efforts to update our website information, we make no representations, warranties, or guarantees, either express or implied, regarding the accuracy, completeness, or timeliness of the content. The website content is valid only at the time it is downloaded and may change on future visits.
28.3 Maps featured on our website or in promotional materials are for reference purposes only and may not be to scale. Photographs and descriptions of locations, attractions, hotels, etc., represent conditions at the time the website, brochure, or advertisement was created, and these conditions may vary at the time of your journey. Guests should thoroughly read, understand, and accept this before booking any tours or packages.
28.4 Guests can register on the Next Tour Company website to book tours or access post-booking information. It is important to create a unique, strong password and keep it confidential. If guests suspect unauthorized access to their account, they should inform their Travel Advisor immediately. Next Tour Company reserves the right to terminate registration, disable login, or deny website access if misuse is detected, with or without prior notification.
28.5 The content on Next Tour Company’s website is provided for general informational purposes. We are not providing legal or professional advice. Your use of our website and reliance on its content is at your own risk.
28.6 The website may feature third-party products or services for guest use. If we include a link to a third-party product or service, you should know that accessing these links is voluntary and does not indicate endorsement by Next Tour Company. Guests should review the Terms and Conditions and Privacy Policies of these third-party websites before submitting any personal data. The quality, safety, and operations of these services are the responsibility of the third party, and Next Tour Company is not liable for any loss, damage, or injury incurred through their use.
28.7 Next Tour Company’s Terms and Conditions grant a limited right to use the website as permitted herein. The content on the website, including itineraries, articles, images, designs, logos, and layouts, is owned by Next Tour Company. Guests agree not to copy, alter, sell, or use any website content for commercial purposes without authorization.
28.8 Tampering with our website by introducing malicious software (viruses, trojans, worms, etc.) or attempting unauthorized access to our website or servers is a criminal offense. Violations under the ‘Information Technology Act’ will result in immediate cessation of access and legal/criminal action.
28.9 Next Tour Company reserves the right, at its sole discretion, to terminate website access and services for general maintenance, improvements, or any other reason, without prior notice.
28.10 While we make reasonable efforts to exclude viruses from our website, we cannot guarantee that our website will be free from viruses or unauthorized access. Guests are advised to take appropriate precautions, including installing protective software, before downloading content from our website.
Copyright and Browsing License
29.1 You acknowledge that all copyrights, designs, database rights, trademarks, patents, and any other intellectual property and material rights related to our website are the exclusive property of Next Tour Company. You are granted no right, license, or interest in or to our website content or any associated intellectual property.
29.2 You are prohibited from modifying, copying, distributing, transmitting, publishing, transferring, or selling any content from our website, or using the website for any commercial purposes, including any advertising or revenue generation activities on your website or any other medium.
29.3 As a guest, you are granted a browsing license, which allows you to download and view the pages of our website that we make available to you in a web browser, and to store, copy, or print the same, provided that it is done solely for your travel purposes. Next Tour Company reserves the right to revoke this license if any misuse is detected.
Trademarks
The name, logos, symbols, slogans, trademarks, service marks, and creatives displayed on Next Tour Company's website or any promotional material at any of the Next Tour Company sales offices are the intellectual property of Next Tour Company. These are protected under applicable laws and cannot be reproduced, copied, or used, either alone or in conjunction with other trademarks, logos, or in any way that may cause confusion or mislead others. This does not grant anyone a license, right, or authority to use them in any manner. Any unauthorized use of these materials, without the prior written consent of Next Tour Company, will be considered a violation of applicable laws and may result in legal action.
General Terms
32.1 Changes in Terms and Conditions: We may revise the 'Terms and Conditions' from time to time without prior notice to you. These changes will be published on our website with an updated version. You are encouraged to review these terms every time you visit our website to stay informed about any changes. By continuing to use our website after any revision, you will be considered to have accepted the updated terms. The most recent version of the 'Terms and Conditions' will override all previously published versions.
32.2 Authority to Modify Terms: No person other than the company, in writing, has the authority to modify, add, amplify, or waive any stipulation or representation of these 'Terms and Conditions'. Employees or Partners of Next Tour Company have no authority to make any changes to these Terms. Any assurances made by an employee or agent of Next Tour Company shall have no binding effect.
32.3 Enforceability: If any part of these Terms and Conditions is found to be invalid, the invalid provision will be interpreted in a way that is consistent with applicable law while maintaining the original intent of Next Tour Company. The remaining provisions will remain in full force and effect.
32.4 Consumer Rights: If you are acting as a guest for personal purposes (i.e., not in a business or professional capacity), these 'Terms and Conditions' will not affect your legal rights as a consumer to the extent that such rights cannot be excluded or limited by law. These Terms will be read in accordance with your legal rights.
32.5 Jurisdiction: This Agreement will be governed by and construed in accordance with the laws of India. Any disputes related to the tour/package/service or any unresolved claims will be subject to the exclusive jurisdiction of the courts in Mumbai, India.
32.6 Complaint Procedure & Consumer Protection: If any guest has an issue, query, or concern during the booking process or while on holiday, they should immediately contact their Next Tour Company Travel Advisor or Tour Manager. For Customized Holidays, the guest should reach out to their virtual guest relations representative. We will do our best to resolve any issues promptly. If the matter remains unresolved, the guest should call Next Tour Company’s guest relations emergency number at +91 8591682772 or email info@nexttour.co with their booking reference number. Failure to follow this process may delay the investigation and resolution of the issue. Any unresolved matter must be reported within 30 days of the tour's completion. Claims made after 30 days will not be considered.
32.7 Applicable Law and Dispute Resolution: Next Tour Company is committed to resolving disputes in a consumer-friendly manner. Both the guest and Next Tour Company retain the right to pursue relief in small claims court [Mumbai] as an alternative to arbitration. Both parties agree to notify each other in writing of the dispute at least 30 days before filing a complaint and attempt to negotiate an informal resolution. Communication related to disputes should be directed to Next Tour Company’s corporate office at T3 LQH, Lodha Crown, Majiwada, Thane (W), Maharashtra 400601. A notice should include the party's name, contact information, a description of the dispute, and the relief sought. If the dispute is not resolved within 60 days, legal proceedings may be initiated through a complaint at the Consumer Redressal Commission or the appropriate court.
32.8 Arbitration: Any dispute arising from these Conditions or any agreement between the guest and Next Tour Company will be referred to arbitration with a sole arbitrator agreed upon by both parties. The arbitration process will be conducted in English, and the venue will be in Mumbai. The expenses for arbitration will be borne equally by both parties.
32.9 Indemnification: The guest agrees to indemnify and hold Next Tour Company harmless in case any legal action, suit, claim, or demand is initiated against the company due to the guest’s actions. Guests also agree to indemnify Next Tour Company against any third-party claims, damages, or remedies related to their participation in the tour.
32.10 Disclaimer of Warranties: You expressly agree that your use of the service is at your own risk. All products and services provided to you through our service are "as is" and "as available" without any warranties or conditions, either express or implied, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement. Next Tour Company does not guarantee that the service will be uninterrupted, timely, secure, or error-free, nor does it guarantee the accuracy or reliability of any results.
32.11 Attorney/Client Fees: If the guest is unsuccessful in any legal action against Next Tour Company, the guest agrees to indemnify the company for any claims, including legal costs, attorney fees, and other related expenses.
Contact Us
For any queries or complaints related to your tour, payment, refund, website, or Terms and Conditions, you can reach us through the following contact options:
Email: info@nexttour.co
Telephone Number: +91 8591682772
Postal Address:
Next Tour,
T3 LQH, Lodha Crown,
Majiwada, Thane (W),
Maharashtra 400601